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Returns and Refunds

What is the returns policy?

The return period has now been extended to 30 daysIf the situation requires, we will extend this further. Read about how TBDE is handling COVID-19 emergency. 

In order to submit a return request:

  • create an account on our website and then go to “My Return” that you will find on the menu bar to the left,

  • Click on “Create New Return” and submit a return request, 

  • Once our customer service team has received it, it will review it and get back to you with the following steps to take.

Please note: the article must be unused and in the same conditions/packaging it was received in. TBDE reserves the right not to accept the returned article if it does not meet these requirements.

When will i receive the refund? Will there be additional costs to pay?

When we receive the merchandise, we will examine it and send you a notification via email of your right to be refunded/be sent a new product within a reasonable amount of time (1-3 working days after receiving the returned article). We will proceed with the refund using the same method of payment used for the purchase (in case of refund on a credit card, it will take place within 30 working days, in line with credit card norms), but we will withhold delivery fees. 

Please note: the customer is responsible for customs duties applicable to the return of the purchased article.

 

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