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What is the returns policy?

If you change your mind, you have 14 days to return the product.

Our returns policy is as follows:

1- Contact our customer service at the email address info@thebespokedudeseyewear.com and inform them of your decision to return the product. Include the order number (e.g. # mjtu-616974), the name of the article and the reason for the return.

2- You will receive an authorisation number to return the merchandise (rma) along with the documents to include in the return package.

3- Put the glasses into the transparent wrapper and the original glasses case.

4- Contact the delivery service (we provide details and contact number), to arrange the time and place of the pick-up.

When we receive the merchandise, we will examine it and send you notification via email of your right to be refunded/be sent a new product within a reasonable amount of time (1-3 working days after receiving the returned article).

Please note: the article must be unused and in the same conditions/packaging it was received in. Tbde reserves the right not to accept the returned article if it does not meet these requirements.

When will i receive the refund? Will there be additional costs to pay?

When we receive the merchandise, we will examine it and send you notification via email of your right to be refunded/be sent a new product within a reasonable amount of time (1-3 working days after receiving the returned article). We will proceed with the refund to the same credit card the payment was made with (the refund will take place within 30 working days, in line with credit card norms), but we will withhold delivery fees. The customer is responsible for shipping charges/customs levies for the return of the purchased article.

Please note: the article must be unused and in the same conditions/packaging it was received in. Tbde reserves the right not to accept the returned article if it does not meet these requirements.