Returns and Refunds
What is the returns policy?
The return period has now been extended to 30 days. If the situation requires, we will extend this further. Read about how TBDE is handling COVID-19 emergency.
Submit your refund request by sending an email to firstname.lastname@example.org specifying your order number.
Please note: the article must be unused and in the same conditions/packaging it was received in. TBDE reserves the right not to accept the returned article if it does not meet these requirements.
|Rest of the world|
It varies by country (email our customer service)
*If the customer purchased more than two products, and he or she wants to return two or more, will be charged €20.
**If the customer purchased more than two products, and he or she wants to return two or more, will be charged €30.
When will I receive the refund? Will there be additional costs to pay?
When we receive the merchandise, we will examine it and send you a notification via email of your right to be refunded/be sent a new product within a reasonable amount of time (1-3 working days after receiving the returned article). We will proceed with the refund using the same method of payment used for the purchase (in case of refund on a credit card, it will take place within 30 working days, in line with credit card norms), but we will withhold delivery fees for extra-EU orders.
Please note: the customer is responsible for customs duties applicable to the return of the purchased article.